MeetGO terms of service

1. Service provider and contact

The service provider is Adrian Kemski, trading as Adrian Kemski AmbitioKod, ul. Sokola 11/4, 82-500 Kwidzyn, Poland, tax ID (NIP) 5811981075, REGON 528568849 ("MeetGO" or "we").

Contact: kontakt@meetgo.pl. The same address is our single point of contact for users and authorities within the meaning of Articles 11 and 12 of the Digital Services Act (DSA). We communicate in Polish and English.

2. Definitions

• Website – meetgo.pl together with the blog, registration and login.
• App – the MeetGO mobile app for iOS and Android.
• Service – all functions of the Website and the App described in section 3.
• User – an adult natural person who has created an Account.
• Account – the User's data and settings in MeetGO.
• Content – everything a User places in MeetGO: photo, profile description, interests, messages, reports, survey answers.
• Consumer – a User using the Service for purposes unrelated to a business activity.

3. What the Service includes

• Account and profile: name or nickname, photo, age, gender, district, interests, languages, nationality, description, availability and purpose of use.
• Matches: a list of other Users with a match percentage calculated from shared interests, with filters for age, gender, languages, nationality and distance.
• Conversations: private text messages between two Users.
• Meeting proposals: automatically composed venue and time proposals in both people's districts, the option to choose, decline or counter-propose, manual reporting of an arranged meeting, rescheduling and cancellation.
• Post-meeting survey and friendships: confirming whether the meeting took place, rating the other person and the venue; with mutual positive ratings the system marks the Users as friends.
• Push notifications about messages, proposals, meetings, surveys and friendships.
• Blocking and reporting other Users.
• A blog available without an Account.

The Service is free of charge. Matches and meetings are currently available in Gdańsk and Poznań. Extending the list of cities, districts and venues does not constitute a change to these Terms.

4. Technical requirements

Website: a device with internet access and a current browser supporting JavaScript and cookies. App: a phone running a version of iOS or Android supported by the store the App was downloaded from, plus internet access. A working e-mail address is required for registration.

5. Conclusion of the contract and the Account

1. The contract for the Service is concluded when the Account is created (registration by e-mail with address confirmation, or sign in with Google) and these Terms are accepted.
2. Only a person aged 18 or over may create an Account. We require a date of birth to take part in matching.
3. One person may have one Account. The Account is personal and may not be shared or transferred.
4. Profile data must be true and relate to the User. The profile photo must show the User.
5. The User is responsible for keeping the password secret and for actions performed from their Account.

6. Rules of use and prohibited content

It is prohibited to post Content or take actions that:

• are unlawful, including inciting hatred or violence, containing threats, harassment or sexual material involving minors,
• violate the personal rights, privacy or copyright of others, including publishing someone else's personal data without consent,
• mislead as to identity, age or intentions (including impersonating other people),
• serve advertising, spam, fraud, extracting money or data, prostitution or other commercial services,
• involve automated use of the Service (bots, scripts, scraping) or circumventing security measures and limits,
• are offensive, vulgar or discriminatory on grounds of gender, origin, religion, orientation, disability or other characteristics.

The User grants MeetGO a free, non-exclusive licence to store and display their Content to other Users to the extent necessary to provide the Service, for as long as the Account exists.

7. Limits and automatic mechanisms

To keep the Service safe and fair, the system automatically applies the following rules:

• up to 3 meeting proposals per day per User; a 3-day pause after a proposal is declined in the same conversation; up to 2 manually reported meetings per conversation; up to 2 reschedules per person per meeting; cancellation no later than 30 minutes before the meeting starts,
• proposals expire automatically after their validity period,
• the post-meeting survey is sent about 24 hours after the meeting and closed after 8 days,
• mutual ratings of at least 3/5 and confirmation of the meeting by both people automatically create a friendship,
• a rating of 1 or 2 means the rated person is not shown to the rater in matches for 2 years,
• limits on registration, login and password reset attempts from one IP address.

These mechanisms are not decisions to suspend or delete an Account. Decisions on Account deactivation and on reports are taken by a human (section 9).

8. Meeting safety

• MeetGO does not verify Users' identity or background. Proposed venues are public places, but meetings take place at the Users' own responsibility.
• We recommend meeting in public places, telling someone close about the meeting, never handing over money or login details, and reporting any worrying behaviour to us.
• MeetGO is not a party to any agreements or arrangements between Users and is not responsible for their behaviour during meetings or for the venues' services.
• In an emergency, call 112.

9. Reporting violations and illegal content

Anyone, including people without an Account, may report Content or a User they consider to be in breach of the law or these Terms: in the App with the "Report" button in a profile or conversation, or by e-mail to kontakt@meetgo.pl. A report should contain:

• an explanation of why the reporter considers the Content illegal or contrary to these Terms,
• an indication of which Content or which User is concerned (e.g. profile name, message date),
• the reporter's name and e-mail address (not required for reports concerning child sexual abuse material),
• a statement that the reporter is acting in good faith and that the information provided is accurate and complete.

We confirm receipt of the report, review it without undue delay, objectively and with due diligence, and inform the reporter of our decision and – if we took action – the User concerned, with a statement of reasons and information about the possibility to appeal (Articles 16 and 17 DSA). Reports are not reviewed automatically. We may temporarily restrict reporting by people who abuse it.

10. Moderation, sanctions and appeals

1. In the event of a breach of these Terms or the law we may, proportionately to its seriousness: remove or hide Content, restrict selected features, block contact between Users, or deactivate the Account. For serious breaches (violence, threats, fraud, illegal content) we may deactivate the Account immediately.
2. We inform the User of any such decision by e-mail, stating the facts and the basis of the decision (these Terms or a legal provision) and how to appeal.
3. An appeal may be lodged free of charge by e-mail to kontakt@meetgo.pl within 6 months of receiving the decision. We handle it within 14 days under human supervision, not automatically. If the appeal is justified, we reverse the decision without delay.
4. Regardless of the appeal, the User may use a certified out-of-court dispute settlement body (Article 21 DSA), lodge a complaint with the Digital Services Coordinator (President of the Polish Office of Electronic Communications, UKE), or go to court.

11. Complaints

Complaints about the operation of the Service may be submitted by e-mail to kontakt@meetgo.pl or in writing to the address in section 1. A complaint should include the Account's e-mail address and a description of the problem. We reply within 14 days of receipt to the e-mail address it was sent from.

12. Duration, withdrawal and termination

1. The contract is concluded for an indefinite period.
2. The User may terminate the contract at any time by deleting the Account in the App (Settings → Account → Delete account) or as described on the "Delete account" page. Deleting the Account is irreversible.
3. A Consumer may withdraw from the contract without giving a reason within 14 days of its conclusion by sending a statement to kontakt@meetgo.pl. As the Service is free, withdrawal involves no settlement.
4. MeetGO may terminate the contract with 14 days' notice for important reasons, in particular discontinuing the Service or its operation in a given city, and with immediate effect in the cases described in section 10.
5. After termination, data is deleted or anonymised in accordance with the Privacy policy.

13. Liability

• MeetGO strives to keep the Service running without interruption but may temporarily restrict it due to maintenance or failures. We announce planned downtime in advance where possible.
• MeetGO is not responsible for Users' Content, its accuracy, or Users' behaviour outside the Service, subject to the obligations arising from the DSA.
• Nothing in these Terms limits Consumer rights arising from mandatory provisions of law.

14. Intellectual property

The Website, the App, the MeetGO name and logo and the blog content are protected by copyright and belong to MeetGO or its licensors. The User receives a non-exclusive, non-transferable licence to use the App on their own device for personal purposes.

15. Personal data

The rules for processing personal data, including the User's rights, are described in the Privacy policy available on the Website and in the App. It forms an integral part of these Terms.

16. Changes to these Terms

We may change these Terms for important reasons: changes in the law, changes to the scope or operation of the Service, security reasons. We announce changes by e-mail or in the App at least 14 days before they take effect. A User who does not accept a change may delete their Account before that date. Continued use of the Service after that date means acceptance of the new version.

17. Final provisions

These Terms are governed by Polish law. Matters not covered here are governed in particular by the Polish Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act and the Digital Services Act. A Consumer may use out-of-court complaint and redress procedures, including the help of a municipal consumer ombudsman or the regional Trade Inspection; information is available at uokik.gov.pl.